Information you need to know when booking with PTC

Important Information

1. Contacting Us

  • Best Way to Reach Us: Email is our primary mode of communication. Please send any queries or updates to admin@progressivetherapeutic.com.au.

  • Response Time: We do not have a full-time administrator, so replies may take a little longer. We endeavor to respond within 24–48 hours.

2. Telehealth Sessions

  • Online & Encrypted: All sessions are conducted via an encrypted telehealth platform, ensuring privacy and confidentiality.

  • Session Link: We will send you a unique link prior to your scheduled appointment. Simply click the link at your appointment time to join the session.

3. Payment & Fees

We provide two-tier payment options for individual counselling, plus distinct fees for relationship therapy and clinical supervision.

  1. Individual Financial Challenge: $115
    (No concession card required—if this applies to you, simply let us know.)

  2. Individual Standard: $155

  3. Relationship Therapy: $230

  4. Clinical Supervision: $190

  • Payment Method:

    • Pay in advance via our client portal (if applicable), or

    • We can send you an electronic invoice via Square. Please settle this before the session begins.

  • Insurance/Mental Health Plans:

    • We do not utilise mental health plans or private health insurance.

4. Appointment Start Times

  • Punctuality: We strive to start and finish sessions on time.

  • Running Late? Email us at admin@progressivetherapeutic.com.au to let us know.

  • Late Policy: If a client is more than 15 minutes late without communication, we will cancel the session and charge the full fee.

5. Cancellation & Rescheduling Policy

  • We are a small, locally owned practice; cancellations impact our income.

  • Please provide at least 24 hours notice to cancel or reschedule.

  • If less than 24 hours notice is given, we charge 100% of the service fee.

6. Crisis Support

  • General Counselling Only: We do not provide crisis support or work outside our scheduled hours.

  • If you need immediate help or are in crisis, please reach out to:

    • Lifeline: 13 11 14

    • Friendline: 1800 424 287

    • QLife: 1800 184 527

    • SANE Australia: 1800 187 263

7. Scheduling Appointments

8. Questions?

If you have any questions or concerns not covered here, please reach out to us at admin@progressivetherapeutic.com.au. We’re here to help.

Thank you for choosing Progressive Therapeutic Collective. We look forward to working with you!

PTC Policy Manual

Welcome to our Practice Manual, a living document adhering to Australian legislation and standards by AHPRA, ACA, PACFA, and SAS.

Our Practice Manual evolves with feedback and changes in our field. We welcome your input to continuously improve and uphold our commitment to high-quality, ethical therapeutic services.

Important, to other counselling service providers - please do not copy our intellectual property. We put a lot of time, energy and love into our work; please respect our intellectual property.

Affordable & Accessible Therapy

Progressive Therapeutic Collective works hard to be a transparent, affordable and accessible service.

We don’t receive any government assistance, nor private funding. All of our work is funded solely through our therapeutic activities.

We have chosen to provide a two-tier payment option for individual counselling, in recognition of the cost of therapeutic support.

The financial discount option is available to anyone. We don’t require a concession card. We operate on a system of trust. If that’s what you can afford to pay, that’s absolutely ok! Please just let us know.

We don’t work with mental health plans, or private health cover.

If you can afford to pay the standard rate, we ask that you do, as that helps us to build our practice and contributes to our pro-bono work.

Pay the Rent & Mutual Aid

The Pay the Rent movement calls for non-Indigenous individuals and businesses to regularly contribute financially to Indigenous organisations as part of reparations and restorative justice. This movement aims to provide tangible support to Indigenous communities, addressing historical and ongoing injustices while fostering a sense of accountability and solidarity.

At Progressive Therapeutic Collective (PTC), we've been paying the rent since our inception four years ago.

Each year, we allocate 1% of our annual profit to The Westerman Jilya Institute for Indigenous Mental Health and another 1% to Decolonise Sex Work Australia, a Blak mutual aid fund for sex workers. As a white-owned business, we believe it’s crucial to acknowledge and address systemic injustices against Indigenous communities. Our commitment to mutual aid is about taking concrete actions to bring aboug meaningful and genuine social change.